Privacy Policy

This Privacy Policy describes how Aphrodite Casino (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you access or use our website and online casino services, in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant applicable laws. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information when you interact with our website and services:

• Identification Data: Includes your full name, date of birth, gender, and government-issued identification documents for verification purposes.
• Contact Data: Includes your email address, postal address, and telephone number.
• Account Data: Includes your username, password, account preferences, and transaction history.
• Financial Data: Includes payment card details, bank account information, deposit and withdrawal records, and other related financial information.
• Usage Data: Includes information about how you use our website and services, such as login times, activity logs, and game participation.
• Technical Data: Includes IP address, browser type, device information, operating system, and cookies and similar technologies.
• Communications Data: Includes records of correspondence with our customer support team, including emails, chat logs, and call recordings.
• Marketing Data: Includes your preferences for receiving marketing communications and details of your interactions with marketing content.

2. How We Use Your Information

We process your personal information for the following purposes, in accordance with applicable law:

• To provide, operate, and maintain our online casino services and your user account.
• To verify your identity and age, and to comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations.
• To process payments, deposits, withdrawals, and other financial transactions.
• To improve the security of our services, detect and prevent fraud, abuse, or other unlawful activities.
• To communicate with you regarding your account, transactions, promotions, and service updates.
• To personalise your experience and deliver relevant content and offers.
• To conduct analytics and research to enhance our products and services.
• To comply with our legal obligations and respond to requests from regulatory authorities.

3. Legal Bases for Processing

We rely on the following legal bases to process your personal data:

• Performance of a contract: Processing necessary to provide our services to you.
• Legal obligation: Processing required to comply with applicable laws and regulations.
• Legitimate interests: Processing in our legitimate interests to operate, improve, and secure our services, unless overridden by your interests or rights.
• Consent: Processing based on your consent, where applicable, such as for marketing communications.

4. Sharing and Disclosure of Information

We may share your personal information under the following circumstances:

• With service providers and business partners who assist in delivering our services, such as payment processors, IT providers, and customer support partners.
• With regulatory authorities, law enforcement agencies, or other government bodies to comply with legal obligations or respond to lawful requests.
• With affiliates or group companies for internal administrative purposes, provided such processing is consistent with this Privacy Policy.
• With third parties in connection with a business transfer, merger, acquisition, or sale of assets, subject to confidentiality agreements and legal requirements.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure. We advise you to maintain the confidentiality of your account credentials and to notify us immediately of any suspected unauthorised activity.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on the nature of the information and applicable legal obligations. When your information is no longer required, we will securely delete or anonymise it in accordance with our data retention policies.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries outside the United Kingdom. Where such transfers occur, we ensure that adequate safeguards are in place to protect your information in accordance with applicable data protection laws, including the use of standard contractual clauses or other approved mechanisms.

8. Your Rights

You have certain rights regarding your personal information under UK data protection law, including the right to:

• Access your personal data and receive a copy of the information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data, subject to legal and regulatory requirements.
• Object to or restrict the processing of your data in certain circumstances.
• Withdraw your consent to processing where we rely on consent as the legal basis.
• Request data portability to receive your data in a structured, commonly used, and machine-readable format.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and deliver relevant content. For more information about our use of cookies and how to manage your preferences, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and, where appropriate, notify you by email or through our website. We encourage you to review this policy periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected] or by post at our registered office address published on our website.